Refund policy

This Return and Refund Policy explains when and how customers may return products purchased from Pehnawa Branded Clothes.

1. Standard Return Window

Unless a different rule applies under mandatory consumer law, we accept eligible returns within 30 days after delivery. To be eligible for a standard voluntary return, the apparel item must be unworn, unwashed, clean, and in original new condition, returned with all original tags, labels, accessories, and original packaging, and accompanied by valid proof of purchase.

2. Returns for Buyer Remorse

We accept returns for eligible non-defective apparel products within the standard return window when the customer changes their mind due to size, style, color, or personal preference, subject to the conditions in this Policy. For buyer-remorse returns, the customer is responsible for return shipping costs unless applicable law requires otherwise.

3. How to Start a Return

To start a return, contact us at info@pehnawabrandedclothes.com. Please include your order number, full name, delivery address, item you wish to return, reason for return, and clear photos of the item and original packaging. Do not send any product back without contacting us first. We will provide return instructions and, where applicable, a return authorization and return address. Returns sent without authorization may be delayed, refused, or returned to the sender.

4. Return Shipping Costs

Unless the return is due to our error, defective apparel, damaged clothing, wrong item shipped, or another reason for which applicable law requires us to pay, the customer is responsible for return shipping costs. If we provide a prepaid return label for a voluntary return, the cost of return shipping may be deducted from the refund where permitted by law. Outbound shipping rates listed in the Shipping Policy are subsidized customer shipping rates for delivery from us to the customer. Return shipping costs may differ from outbound shipping rates.

5. Restocking Fee

We do not charge a separate restocking fee for approved standard returns. However, deductions may apply where permitted by law for return shipping, missing tags or packaging, stains, odors, damage, or diminished value caused by excessive handling or wear beyond basic product inspection.

6. Non-Returnable Items

The following items are not eligible for standard voluntary returns unless defective, damaged, incorrect, non-conforming, or returnable under mandatory law: custom-made or personalized embroidered/printed apparel; custom-ordered clothing; final sale or clearance items clearly marked as non-returnable before purchase; worn, washed, altered, or damaged clothing; items damaged by misuse, improper care, neglect, modification, moisture, heat, pets, or accidents; intimate apparel, undergarments, hosiery, and hygiene-related accessories that have been opened or used due to health and safety reasons; and items missing original tags, labels, accessories, or packaging. Mandatory consumer rights are not limited by this section.

7. Damaged, Defective, Non-Conforming, or Wrong Items

If you receive a damaged, defective, non-conforming, or incorrect apparel item, contact us promptly at info@pehnawabrandedclothes.com. Please provide your order number, description of the issue, photos of the product, photos of the packaging, and photos of any damaged or defective parts. Depending on the issue and applicable law, we may offer a replacement product, repair support, return for refund, partial refund, or another appropriate remedy. Do not dispose of the product or packaging until we have reviewed the issue.

8. Refund Method and Timing

Approved refunds will be issued to the original payment method unless otherwise required by law. For standard returns, after we receive and inspect the returned item, refunds are generally processed within 5–10 business days. Your bank, card issuer, or payment provider may require additional time to post the refund to your account. Shipping charges are non-refundable for voluntary returns unless required by applicable law or unless the return is due to our error, defective goods, damaged goods, or an incorrect item.

9. Deductions From Refunds

Where permitted by law, we may deduct from the refund for missing tags, missing accessories, missing packaging, post-delivery damage, stains, odors, usage beyond normal inspection, return shipping costs, and carrier fees caused by failed delivery or refused delivery.

10. Exchanges

We do not guarantee direct exchanges. If you want a different item, size, color, or model, the usual method is to return the eligible item and place a new order.

11. EU Consumer Right of Withdrawal

If you are a consumer located in the European Union, you may have a legal right to withdraw from your online purchase within 14 days after delivery without giving a reason. Please see our EU Right of Withdrawal Policy for details.