Política de envio

Thank you for shopping with Pehnawa Branded Clothes. This Shipping Policy explains our order processing time, estimated delivery times, shipping charges, delivery areas, tracking, and important shipping information for women’s apparel and fashion accessories.

1. Countries We Ship To

We currently accept orders for delivery to addresses in the following markets when shipping is available at checkout: United States; France; Italy; Colombia; Mexico; Portugal.

Shipping availability may vary by product, delivery address, garment dimensions, package weight, carrier restrictions, customs requirements, and local delivery limitations.

We do not ship to P.O. boxes, APO/FPO addresses, freight forwarders, hotels, temporary addresses, or incomplete addresses unless that delivery option is expressly available at checkout.

If your country, region, or address is not selectable at checkout, we do not currently offer delivery to that location for that order.

2. Order Cutoff Time and Processing Time

Our order cutoff time is 5:00 p.m. (CST). Orders are generally processed within 1–3 business days after payment confirmation. Business days are Monday through Friday, excluding U.S. federal holidays.

Orders placed after the cutoff time, on weekends, or on holidays begin processing on the next business day.

Processing time may be extended during peak shopping seasons, payment review, address verification, inventory checks, carrier disruptions, customs documentation review, or circumstances outside our reasonable control.

3. Shipping Costs

We offer tiered flat-rate shipping calculated based on your order subtotal in local market currency. Free standard shipping applies to all orders meeting or exceeding the minimum threshold listed below. Orders below the threshold will be charged a fixed shipping fee.

Destination Market	Currency	Free Shipping Threshold	Flat Shipping Fee (Orders below threshold)
United States	USD	$150	$20
France	EUR	€150	€20
Italy	EUR	€150	€20
Colombia	COP	COP 253,000.00	COP 978.00
Mexico	MXN	MXN 2,600.00	MXN 350.00
Portugal	EUR	€150	€20

We do not add hidden shipping, handling, packing, carrier, or service fees after checkout. If delivery is not available to a specific address, checkout should not allow the order to be placed for that address. If an address cannot be served after order placement due to carrier restrictions, we will contact the customer and, where appropriate, cancel the unshipped order and issue a refund.

Shipping charges do not include taxes, duties, import VAT, customs clearance fees, brokerage fees, or optional special services unless checkout expressly states that those charges are included. Optional services such as signature confirmation, scheduled delivery, or re-delivery are not included in standard shipping unless expressly displayed as included on the product page or at checkout.

4. Estimated Delivery Times

Estimated delivery time includes both order processing time and carrier transit time. Delivery estimates are not guaranteed delivery dates unless expressly stated in writing.

· United States standard apparel parcels: Processing 1–3 business days; transit after shipment 5–10 business days; estimated total delivery time 6–13 business days.

· United States bulky, long, or multi-item fashion orders: Processing 1–3 business days; transit after shipment 7–15 business days; estimated total delivery time 8–18 business days.

· United States remote or limited-service areas: Processing 1–3 business days; transit after shipment 10–20 business days; estimated total delivery time 11–23 business days.

· EU markets standard apparel parcels: Processing 1–3 business days; transit after shipment 8–18 business days; estimated total delivery time 9–21 business days.

· EU markets bulky, long, or multi-item fashion orders: Processing 1–3 business days; transit after shipment 12–25 business days; estimated total delivery time 13–28 business days.

Delays may occur due to customs clearance, carrier delays, weather, strikes, holidays, remote delivery locations, incomplete addresses, payment verification, garment size restrictions, or other events outside our reasonable control.

5. Bulky Fashion & Extended-Length Garment Delivery

Long formal gowns, heavy coats, oversized outerwear, and large multi-item orders require special packaging handling. Unless expressly stated on the product page or at checkout, standard delivery does not include special door-to-door appointment delivery.

Customers are responsible for confirming delivery access to the shipping address. If delivery cannot be completed because of access limitations or an unavailable recipient, additional carrier fees may apply where permitted by law.

6. Tracking Information

When your order ships, we will send a shipping confirmation email with tracking information if available. Tracking updates may take 24–72 hours to appear after the shipping label is created. Bulky fashion shipments may have less frequent tracking updates than standard parcel shipments.

7. Taxes, Duties, Customs, and Import Fees

Before payment, checkout will display the product price, applicable discounts, shipping charges, taxes, duties, import charges, and the total amount payable where those charges are collected by us.

For international orders, customs duties, import VAT, brokerage fees, and other government-imposed charges may apply depending on the destination country and shipping method. If checkout specifically states that duties and import taxes are included, those charges are collected at checkout for that order. If checkout does not state that duties and import taxes are included, the customer may be responsible for paying them directly to the carrier, customs authority, or local tax authority before or upon delivery.

We do not control customs clearance times or government-imposed charges. We cannot mark orders as gifts, undervalue shipments, or provide inaccurate customs documentation.

8. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address. We are not responsible for delays, failed delivery, return-to-sender shipments, or additional fees caused by incorrect, incomplete, or outdated address information provided by the customer.

If an order is returned because of an incorrect or incomplete address, we may contact you to arrange reshipment. Additional shipping fees may apply where permitted by law.

9. Failed Delivery or Refused Delivery

If a package cannot be delivered because the recipient is unavailable, the address is incorrect, the delivery is refused, customs fees are unpaid, or the package is not collected, the shipment may be returned to us or treated according to the carrier's procedures.

In such cases, carrier return fees, storage fees, customs charges, or reshipping fees may be deducted from any refund where permitted by law.

10. Damaged, Missing, or Lost Shipments

Please inspect your order promptly upon delivery. If your order arrives damaged, incomplete, or with missing items, contact us as soon as possible at info@pehnawabrandedclothes.com.

Please provide your order number, photos of the outer packaging, photos of the inner packaging, photos of the damaged goods, and a description of the issue. We recommend reporting visible shipping damage within 48 hours of delivery. This reporting period does not limit any mandatory legal rights you may have under applicable law, but timely reporting helps us resolve the issue more efficiently with the carrier.

11. Delivery Delays

If we become aware that an order cannot be shipped or delivered within the stated estimated timeframe, we may contact you with updated information. Where required by applicable law, you may be given the option to accept the delay or cancel the unshipped order for a refund.